This year, we once again reached out to our Members through an in-depth satisfaction survey to better understand how well we are representing your needs in the market and to assess our performance in delivering high levels of service. The results are in, and they’re worth celebrating. Member satisfaction has climbed to 70%, a marked improvement from the last in-depth Member survey in 2021. Furthermore, 75% agree that we’re successfully meeting our promise on advancing market standards.
The survey also revealed that 80% of respondents see our new Strategic Partnerships focus as a high priority for the market. This Strategic Partnerships initiative, part of our new Three-Year Strategy (2025-2027), focuses on strengthening and deepening our collaborations with global organisations and associations. You can read more about the new Strategy and all of our key workstreams in the full report.
We recognise the vital role our Members play in our work and we are committed to ensuring LBMA continues to meet your needs and exceed your expectations. We know there is more work to do and we are grateful for all the feedback, especially the negative; this is how we improve. I’m looking forward to continuing to strengthen our relationships with you all throughout 2025 and beyond.
Ruth Crowell
LBMA CEO
