Good Delivery Rules
Further Information and Complaints
Further information and guidance is available from:
Any specific questions or requests for clarification about the List, technical specifications, application procedures or conditions of listing should be addressed to the GDL Team at GDL@lbma.org.uk.
5.2 Complaints Process
Refiners may raise concerns about the process directly with LBMA. Complaints must be made in writing to the Compliance Officer and must be accompanied by supporting evidence. The Compliance Officer will review the details of the complaint and the outcome will be formally communicated to all interested parties.