Further Information and Complaints

6.1 Resources

Further information and guidance is available from:

• LBMA Website
• Visual Guide website
• LBMA Good Delivery
• Global Precious Metals Code

Any specific questions or requests for clarification about the List, technical specifications, application procedures or conditions of listing should be addressed to the GDL Team at GDL@lbma.org.uk.

6.2 Complaints Process

Refiners may raise concerns about the process directly with LBMA. Complaints must be made in writing to the Compliance Officer and must be accompanied by supporting evidence. The Compliance Officer will review the details of the complaint and the outcome will be formally communicated to all interested parties.