Summary of Key Findings

LBMA is performing well in terms of overall satisfaction levels (67%), compounded by 61% of Members asserting that membership “exceeds expectations."

Member satisfaction is generally high, particularly among Bank and Trading House Members:

Most desirable benefits of membership focused on networking (73%), market insight (62%) and specialist knowledge (59%). At a sector level, 65% recognise that LBMA membership helps to raise standards and develop the market.

Members especially value the opportunity to grow their networks, while the majority regard all benefits as applicable: